Obtaining Your Consent

We ensure that we have your consent before collecting your personal information.

Limitation of Our Collection

We only collect information that is necessary to provide a service to our customers, fulfill our obligations to our employees and suppliers. For example, for a reservation, we collect first name, last name, phone number, and email address to contact you.

Maintaining the Security and Confidentiality of Your Information

We ensure that personal information is securely and confidentially stored at all times.

Assurance of Transparency in Our Activities

We process your personal information transparently by clearly explaining why we collect your information.

Your Rights Regarding Your Information

You can always access the personal information we hold about you. You can request corrections if they contain errors by contacting the responsible person for personal information protection within our company:

Eve Poisson, Agent Responsible for Personal Information Protection within our company, ensures compliance with obligations in this matter.

For any questions, information, correction, or withdrawal of your consent for the communication or use of your personal information, she can be contacted at the following coordinates:

1- info@experiencecharlevoix.com

2- 418-452-9266

3- 150 Chemin des Bains, Saint-Irénée, QC, G0T1V0

  • We take measures to ensure that your personal information is only accessible to employees bound by a confidentiality obligation and who have a reasonable professional need for this information. However, no transmission over the Internet or electronic storage is 100% secure.

What Information Do We Collect?

The information we collect depends on the product or service requested or legal requirements. We keep your information securely and confidentially through strict physical, technological, and administrative measures.

Our staff and external suppliers only have access to personal information they need to perform their tasks.

How Do We Collect Your Information?

Directly from you (e.g., when making a reservation by phone or on the website) Through our reservation platform where you must check this text to book: "I consent to the transfer of my data to your company and to the providers and subcontractors of your reservation platform for the purpose of processing reservations and customer relations. I acknowledge that my use of your reservation platform's reservation system is subject to the terms of service of your reservation platform and the data protection declaration of your reservation platform." https://stripe.com/fr-ca/priva...

For our employees, through their consent to the collection of personal information Directly from our suppliers Why Do We Collect Your Information?

To allow us to better reach you in the case of a reservation or to follow up during your visits with us.

With Whom Can We Share Your Information?

We may share your information with a limited number of organizations to serve you or to fulfill our legal obligations. We ensure that these individuals and organizations respect the confidentiality and security of your information.